Refund
Policy.
// Effective Framework: 2026 Operations
01. Strict 24-Hour Window
Clients may request a cancellation within 24 hours of the initial transaction for a full refund. After this 24-hour period, all payments are strictly non-refundable. Once a technical sprint is initiated and specialized engineering resources have been allocated, the project commencement fee is permanently locked for procurement and architecture scheduling.
02. No Milestone Refunds
As a professional software development agency, our deliverables are released in iterative, pre-approved milestones. Once a specific milestone (such as UI/UX Design, Schema Architecture, or Alpha API Build) is completed or signed off, the corresponding progress payment is considered entirely earned. No retroactive refunds are provided for completed sprints.
03. Processing Timeline & Gates
Eligible refunds verified within the initial 24-hour grace window are systematically processed and routed within 7-10 working days. All transactional fund reversals are initiated securely via our primary payment infrastructure partner, Razorpay, and credited straight back to the original source account.
04. Retainer & SLA Terminations
For ongoing software maintenance retainers, cloud management agreements, or system support service level agreements (SLAs), cancelation requires a mandatory 30-day formal technical notice. This ensures system transition pipelines, API connection cleanups, and local data archival steps are fully completed without structural downtime.
© 2026 Voxora Solutions // Corporate Registration Division